1. Q:When can I get the confirmation email?
A:Comfirmation email will be sent within 24 hours.
2. Q:How do I find the item I want to buy?
A:Find on home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and you will to transferred to the product page. You can choose the item you want to buy here.
3. Q:How do I place an order?
A:After click the item you are looking for, select size and fill in quantity,and then click Add to Cart. Review the items in your shopping cart. Enter coupons or discount codes if you have any. When you are ready, click Proceed to Checkout. Choose your check out method as guest or registered customer(registered customers can log in from the right page). Click Continue and you will be transferred to the payment page. Please indicate the destination for the product, the method of payment and the billing address. Review your order information. You may edit your address and payment information. Select "Process Order" to complete checkout. Do not forget to keep the order information in a secure place in case that you may need to check your order status.
4. Q:How do you send my purchased items?
A:When We received your payment, we will deal with your order within 24 hours. If everything goes well, we will ship it out within 2 days.
5. Q:How long will be the parcel arrived our country?
A:After we ship it ,Ordinary the parcel will be delivered in 3-5 workdays during all the post process. Well, due to unforeseen circumstances, the time will be last a little longer. Please understand.
6. Q:How to track my order?
A:You can check the status of your order at any time by going directly to the links provided by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier's website may not update the records and parcel status in time.
7. Q:How do I can change my order or cancel my order?
A:When we received your payment, we will deal with your order within 2 days. So if you real want to change it or cancel it, we hope you can tell us within 1 days. Because if we ship it out , it is difficult to stop the parcel for you. So we hope you can understand.
8. Q:How do I can return the items to your company?
A:If the product's quality has no problem, we can't accept you return it.If there's a few problems of goods (for example, the stain or the line did not cut off clearly), we hope you can wash it or clean it,then we will give our guest appropriate compensation. If the size is small for you , or when you received your item, you find you don't like it and so on, these problem we don't accept .So hope you can understand us.
9. Q:How many payment method do you accept?
A:Goods can only pay by paypal and credit card (Visa/MasterCard).
10. Q:Why do you charge my card more than your product price?
A:We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand.
11. Q:How can I get to know the status or the information about my order from you?
A:We will send tracking number and order information to the email address you left for your order. Make sure that you have left the most frequently used email address for your order and check it if you want to track your order.
12. Q:Sustainability?
A:We are incredibly proud of brands Scottish roots and our unique heritage as a British brand. As part of our commitment to safeguarding Hunter, our production is based in China, Indonesia, Thailand and Vietnam. Taking into considering local environmental factors, these factories are some of the largest and highest quality producers of rubber in the world and manufacturing very close to the materials source helps reduce the carbon footprint of our products. All factories are close to our rubber plantations and reflect our values and our commitment to quality and innovation.
13. Q:Brand & Product Collaboration Opportunities?
A:Please email our press team with your enquiry and we will do our best to get back you. We always welcome new creative ideas, but please be mindful that our team receive an incredibly high volume of enquiries a day and we are not always able to respond to all of them.